December 15, 2025 Release Notes

Workia Release Notes (20251212.3)

Product Improvements

• We have introduced a feature that supports batch creation of service orders, as a one time event, for when you move to Workia and want to connect all your existing cases to the existing cases in vendor systems.

Fixes

• Fixed an issue where email templates could not be selected when selecting reply all to an email.
• Fixed an issue where it was possible for duplicate tickets to be created when using the ticket creation email.
• Fixed an issue with expense violations not refreshing immediately when updating settings.