August 17, 2026 Release Notes

Workia Release Notes — 20260814.7

New Feature: Subscription Page - Cases

• A new Case Usage view is now available under Subscription. This view lists every case created on your account, allowing you to see who created the case and when. You can filter the table by case start and end date, case type, owner, and whether the case is marked as Legacy Pre-Workia, search for specific cases, and download the data into Excel. A summary sentence at the bottom of the page displays the Legacy Pre-Workia date for clarity.

New Feature: ServiceNow Ticket Integration

• Workia now integrates with ServiceNow, keeping Tickets and Incidents synced bidirectionally between the two platforms. Raise or update an Incident in ServiceNow, and the linked Workia Ticket updates automatically — status, category, owner, and comments included. Updates made in Workia flow back to ServiceNow the same way.

Product Improvements

• Added new AIRINC data to support additional requests, including routes for Kampala, Uganda to Lagos, Nigeria, India to Jersey, and Bocchigliero, Italy to Tirana, Albania.

Fixes

• Fixed an issue where bonus fields were not working correctly in merge documents.
• Fixed an issue where comment notifications for Admin and Mobility users did not redirect to the specific comment on the mobility case. Clicking a notification now properly navigates to the relevant checklist task or comment drawer via email or in-app notification.
• Corrected functionality for the Salary Selector in the Supplier module to ensure proper behavior.
• Resolved a problem where cases could not be deleted due to a foreign key constraint on service initiation batch records. You can now delete such cases, and the associated batch import record will remain while the link is removed.