July 8, 2024 Updates

Workia Release Notes (20240705.3) :

Ticket SLAs:

• You can now track Service Level Agreements (SLAs) for tickets. Users can configure SLAs and automatically calculate response and resolution times based on defined parameters.

Notifications:

• Now you can set your personal preferences for certain email and internal notifications. Click on your profile for more information.

Other changes:

• Negative numbers are now supported in the allowance and actuals sections.
• We have introduced a new "Tax only" case type, specifically designed for tracking tax obligations.
• Fixed an issue when typing an email address into the 'to/cc' fields for an email, to make sure the address is loaded correctly.
• Fixed a bug where document templates with images failed to load, causing the site to hang and refresh.