September 16, 2024 Updates

Workia Release Notes (20240913.4):

Launch of the Employee App
​We're thrilled to announce the release of our employee app, packed with powerful features designed to make the employee global mobility experience smoother and more efficient!
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The employee app includes the following features:

• Task Overview: Employees can see all tasks assigned to them, including the count of remaining tasks. Switch between 'To Do' and 'Done' views.
• ​Task Management: Set reminders, exchange comments, change task statuses, and upload files directly to tasks.
• ​Upload-Specific Tasks: A dedicated section for tasks related to uploads.
• Get Help: Employees can open and manage help requests with default ticket creation as 'Employee Help' and assigned to the Case Owner.
• Contact Details: View and contact Owners and Case Contacts (including in-app messages).
• Profile Management: Update personal and dependent information.
• ​Scan Passport: Upload and scan passports, with automatic data entry upon scanning.
• Theme Options: Choose from a variety of Workia themes.
• ​Account Settings: Set up MFA and biometric login.
• Coming soon: Enhanced chat-like experience for Messages with more swipe and press actions; More haptic feedback to confirm actions in the app; Notifications for task due dates; Full push notification support to be rolled out.

See our employee app overview and granting access articles for more information.

General Improvements:

• The profile icon popover has been updated to display security role information, empowering users to quickly understand each team member's access and capabilities within Workia

• Tickets created via email will now automatically include the full email history in the comments section, providing users with complete context and enhancing communication efficiency.
• All contact types can now be included in email template to/cc fields. Previously this was limited to just the standard system types.
• Expanded the list of available merge tags in templates to include suppliers.

Fixes:

• Fixed issue with merge document headers not saving alignment or font family.
• Fixed a bug that caused double email notifications when a case owner was tagged in a comment, reducing unnecessary clutter in inboxes.
• Resolved an issue where requests to add new suppliers to the directory were not being received by the Workia team.
• Fixed an issue where timeouts were not redirecting users to the login page.