September 30, 2024 Updates

Workia Release Notes (20240928.1)

Vendor integration - 80+ vendors added:

Workia Premium users now have integration access to 80+ vendors via the Equus Ecosystem. The Connections page has been updated to allow connection requests directly.

A new Ecosystem fast connection for K2 has also been added, requiring only a connection key to setup integration.

💡 Equus Ecosystem connections are only available in the Premium subscription plan.

Other Improvements:

• Users can now provide feedback on AI Policy Query responses, enabling future improvements and better accuracy.
• Enhanced visibility of import/export actions on the people screen.
• SSO connections are more flexible, by removing the requirement for the Artifact Resolution Service URL for Single Sign-On (SSO) access.
• New preview feature allows users to see what stakeholders will view before sending invitations.
• Users creating tickets via email will now only receive a link if they have Workia access.

Fixes:

• Fixed issue preventing ticket creation from forwarded emails.
• Fixed duplication of tickets when editing titles for the first time.
• Fixed the issue with processing email ticket creation for emails that did not correspond to a user in the system.
• Fixed loading issues for tickets linked to another ticket.

Employee App:

• You can now 'copy' the content of a message in Messages to paste it elsewhere.
• Creating a Get Help ticket is now smoother with a single-step experience.
• Context Menu is now available, after you log in you will be able to access your last 2 cases straight from your mobile home page.
• We've improved the calendar focus, the swipe-down-to-refresh feature, enhanced the confirmation UI for file uploads, and provided a better user experience for entering numerical codes.

Fixes:

• Fixed an issue preventing users from uploading their avatars to their profiles.
• Fixed an issue with the field height floating on the app when typing special characters.