October 7, 2024 Updates

Workia Release Notes (20241004.4)
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Cost Estimate Tax Detail Report:

• Detailed tax calculation information is now available for each cost estimate. Gain deeper insights with our new report that details how the Equus tax engine calculates tax numbers in cost estimates.
• See this help article for more details.

Ticket Improvements:

• Now, you can apply Service Level Agreements (SLAs) to all ticket types, ensuring consistent tracking and management of your requests.

• Ticket owners will now receive notifications for new email replies on their tickets, ensuring they stay updated on ticket activity.
• Stakeholders have improved visibility of tickets they have access to, along with notifications for comments they are tagged in.

Other Improvements:

• You can now apply date range filters to the business trips view, making it easy to track all of your business trips within a specific time period.
• We’ve introduced a consistent sharing experience across both merge documents and PDF views.

Fixes:

• We’ve resolved an issue where attachments sent via email from non-users were not being retained in the communications section of cases and tickets.
• We’ve fixed issues with dashboard widgets to ensure the number shown matches the results when viewing the full details list.