October 14, 2024 Updates

Workia Release Notes (20241011.7)

Cost Estimate Improvements:

• Users can now override line item values at the cost estimate template level with support for annualized or prorated amounts, allowing for standardized defaults across new estimates.
• Users can now view and edit the full details of a cost estimate generated using Planner. Currently this feature is free to try for a limited time.
• Updated cost estimate dates to accurately account for the user's location when adding a start or end date.

Other Improvements:

• The confirmation email for tickets now includes the ticket title, providing users with essential context alongside the ticket number.
• Admins and mobility users can now assign specific security roles for contacts invited from a case.
• An updated user profile view has been added when hovering over a user's profile image. This profile view allows you to see a user's profile information as well as cases they are associated to.
• Users will now be updated in real time when a notification is received while using application.

Employee App:

• Push notifications are now available! The notification scheme is based on the existing In-App notifications, 12 events will trigger push notifications:
• Case Owner is updated,
• Case status is updated,
• Ticket status is updated (when Employee is Requestor),
• Case Contacts are updated,
• New checklist is assigned to Employee,
• Checklist assigned to Employee gets to Due Date,
• Employee is tagged in a message,
• Employee is tagged in a checklist message,
• Employee is tagged in a ticket message,
• Checklist reminder,
• Employee passport expiring soon (3 months before)
• Dependent passport expiring soon (3 months before)

• We added a banner on notifications page prompting users having notifications disabled on device to activate them to stay on top of their case.
• Android: When a new version of the app is available, update availability is checked and user is prompted to update;
• We've improved MFA experience for a smoother experience entering the code;
• We've improved T&C acceptance UI for iOS (iPhone X upwards)

Fixes:

• Resolved issues that were preventing users from changing field mappings during imports
• The option to show only errors on the import history screen will now show all errors for the import.