October 21, 2024 Updates

Workia Release Notes (20241018.4)

Improvements:

• You can now select the number of extra bags for excess baggage.
• Tickets created from the same email thread are now automatically linked, helping you manage potential duplicate tickets more efficiently.

Fixes:

• Images in emails now render correctly in Workia when viewing thread history, eliminating broken links and enhancing the visual experience.
• Fixed a bug that allowed the import and export options to be visible to collaborator roles.
• We have resolved an issue where only the first ticket created from an email retained the thread history. Now, all related child tickets will keep their context, providing a seamless experience in tracking conversations