November 11, Updates

Workia Release Notes (20241108.4)

Audit History - New (in BETA)

• You can now view a change history for cases and tickets. This lets you see updates made and entries created and deleted, starting 10 November 2024. See this article for more information.

Other Improvements:

• You can now add a fixed email address (like a group inbox) to an email template, as well as set an email address for a specific contact type.
• Stakeholders can now create tickets from the "My Tickets" screen on their view.
• A new setting has been added to the Administration on the Company Info tab. It lets you control email confirmations when creating tickets via Workia. You can now remove the ticket ID from the email or turn off email notifications entirely.
• You can now edit an existing user's profile while creating a new case, this is helpful where users have been partially created via automation.

Fixes:

• Improved page load times after login, reducing the need for manual refreshes.
• Fixed an issue where changes to cost estimate override comments weren’t saving after the first update.
• Fixed the size issue with the top card on the service screen.
• Fixed an issue where the data concierge sometimes appeared for users with the collaborator role.
• Fixed an issue preventing users added as approvers from being invited to Workia.
• Fixed an issue preventing mobility role users from creating, editing, or deleting merge documents or email templates.
• Fixed an issue where all location information wasn’t copied to a case created from a saved plan.
• Fixed an issue where renaming a copied checklist template affected the original case type template.
• Fixed an issue where you couldn't save or share a plan when the first type supports cost estimates and you switch to a type that doesn't.