July 21, 2025 Release Notes

Workia Release Notes (20250718.1)
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The New Workia for Outlook Add-in is live!

The new add-in is published to the Microsoft store, find out how to load it here.

With the new add-in you manage a range of tasks within Outlook, including:

• View all cases, add comments, view details, complete tasks, update status.
• Create new cases and tickets from emails.
• File emails directly into cases.

Other Product Improvements:

• Tickets can now be directly linked to trips when viewing a trip.
• We removed access to the help messenger for Stakeholder, Stakeholder Initiator and Collaborator roles, as they are more likely to want to talk to their mobility colleagues, than Workia. (Note that other user types still have access to Workia support.)

Fixes:

• Fixed an issue with the AI policy query not returning results.
• Fixed an issue where mobility users were unable to add tags to cases.
• Fixed an issue preventing the side drawer in the compensation section from opening for collaborator and immigration roles.