Workia Release Notes (20240816.4) :
​

Cost Estimate Improvements:

• Added a new input to the household goods shipments line items, allowing users to select the container size (20ft or 40ft) for their move.
• Updated the line items for Home Leave Reimbursements to include an input for the number of trips offered.
• Added the tax calculation method on the screen for short-term and permanent transfer cost estimates to help users easily understand the tax treatment for cost estimates.

Other Improvements:

• Documents can now be attached to emails sent from the services screen.
• Users can now save merge documents as PDFs. Additionally, the ability to add comments to created merge documents enhances collaboration and document management within Workia.
• We have made several security improvements.

Fixes:

• Fixed issue preventing users from reordering their checklist items.
• Fixed issue where a screen refresh was required to view newly created tickets on a case.

Workia Release Notes (20240809.1)

​Ticket Improvements:

• You can now link tickets to specific sections on the case screen, providing a more detailed and organized view of the relationship between tickets and case details. This feature allows for easier navigation and better context management.

• We have made improvements to the sorting of tickets, now allowing you to easily prioritize and manage your tickets based on their status and the newest to oldest order.

Other Improvements:

• We have improved the formatting of company branding in emails. Upon uploading the logo will be automatically resized to the proper size for communications.
• We have updated the case creation process for collaborators. Now, they can create cases without the need to assign an owner. This simplifies case creation workflow.
• We have expanded the capabilities of our merge documents by adding new list components, such as Dependents, Contacts, Employee Passport, Cost Centers, and Organization Info.
• We have made several security improvements.

Fixes:

• We have resolved an issue where emails were not appearing in tasks; they do now.

Workia Release Notes (20240802.3)

Email Branding:

• We have added the ability to add your own company logo to all system generated emails. Now, system emails will display your logo instead of the default Workia logo, giving your communications a personalized touch.

Reporting Leaps:

• We are thrilled to announce that our highly anticipated advanced report builder feature is now in Beta. With the report builder, you have the flexibility to create customized reports tailored to your specific needs.

• If you would like access to the report builder, please contact the Workia team via the chat bubble in the app and we can enable it for you.

Lists in Document Templates:

• We have introduced a new feature that allows users to select the specific items from a list when creating merge documents that contain list merge tags. This simplifies the process of customizing documents and ensures that only relevant information is included.
• We have added additional merge tags, including legal entities.

Integration:

• We have updated the authentication process for Vialto integration to reduce the amount of data required, to make connecting even simpler.

Fixes:.

• Fixed issue with tickets created via email, where the sender was not a Workia user.

Workia Release Notes (20240726.2)
​

Import Improvements:

• You can now add a comment to a case via import. Comments added through import will be automatically set to internal, allowing for seamless case management and efficient communication.
• Imports now support the ability to only import new records, import new records or update if a record is found and update records only. This allows for greater control of importing data, ensuring the correct data is created or updated.

Other Improvements:

• Replies to emails now include the full history of the email thread, providing recipients with the complete context of the conversation. Stay informed and easily follow the email communication flow, even when you are copied in.
• Updated the look of documents attached to comments, for consistency with email attachments
• Updated cost estimates to version 24.3 of the Equus Tax Engine.
• Updated the collaborator role to support ticket management, including My Workia updates and creating tickets.

Fixes:

• Fixed an issue where the tax treatment was not saving properly on cost estimate templates.
• Fixed issues with Stakeholders not being able to see user details when hovering over profile icons and not being able to download items that have been shared with them.
• Fixed an issue where the current theme was not always honouring a user's preference.
• Fixed a bug where uploaded documents were not attaching to emails when sending.
• Fixed issue preventing employee email address changes from being saved.

Workia Release Notes (20240717.3)

​Improvements:

• Users can now easily copy email addresses anywhere an email appears, such as sending an email or viewing a person's profile card,
• The current user now shows at the top of all user drop-downs, making it quicker to select yourself.

Fixes:

• Fixed issue with starting and ending cases filters including ended cases.

Workia Release Notes (20240712.2):

​New role - Collaborator:

• A new role for colleagues outside of mobility, to whom you want to give greater access. Collaborators have visibility into all cases, but cannot change case information. They can also create plans, reports, tickets and new cases.

Other Improvements:

• Added the ability to sort drop down lists. For example, sort the order of approval types, or allowances.
• It's now possible to add logos to Workia generated documents, simply paste the image into the document editor.

Fixes:

• Fixed a bug where document templates with images failed to save.

Workia Release Notes (20240705.3) :

Ticket SLAs:

• You can now track Service Level Agreements (SLAs) for tickets. Users can configure SLAs and automatically calculate response and resolution times based on defined parameters.

Notifications:

• Now you can set your personal preferences for certain email and internal notifications. Click on your profile for more information.

Other changes:

• Negative numbers are now supported in the allowance and actuals sections.
• We have introduced a new "Tax only" case type, specifically designed for tracking tax obligations.
• Fixed an issue when typing an email address into the 'to/cc' fields for an email, to make sure the address is loaded correctly.
• Fixed a bug where document templates with images failed to load, causing the site to hang and refresh.

Workia Release Notes (20240628.2):
​
​Actuals Tracking:

• Introducing the ability to track actual expenses incurred for a move, the new section appears on the case screen and can be manually added or updated in bulk via import.
• Added the ability to export actuals data from a case into an Excel spreadsheet from the people screen.

Payroll Data Improvements:

• Users can now export payroll data from a case into an Excel spreadsheet from the people screen.
• Added the ability to import payroll data to a case, allowing users to update existing records and create new records in bulk.

Tickets Improvements:

• Added a filter to the tickets screen for tags, allowing users to easily filter tickets based on specific tags.
• Tags are now displayed in the list view of tickets, providing a quick overview of ticket tags without the need to click into each ticket.

Other Improvements:

• A new checklist action type for creating merge documents has been added, allowing users to quickly add standard templates into their process and generate them with a single click.
• Improved the usability of lists in merge templates, now clicking the list icon next to the name will add all needed merge tags instead of requiring users to click the tags individually.

Fixes:

• Resolved an issue where checklist items couldn't be removed on non-default checklists.
• Fixed a bug causing the reversal of checklist order.

Workia Release Notes (20240618.4):

Improvements:

• Users can now track payroll information in cases.
• After thorough review and testing of the calculations, cost estimates are officially out of beta.

Fixes:

• Fixed an issue causing planner steps to disappear after saving.
• Fixed an issue causing checklist items to appear in the reverse order of configuration.

As we complete our move to the new newscenter, here are the updates we posted in the first half of 2024.

January 20, 2024

Workia Release Notes (20240117.3):

Cost estimates

• AIRINC data update to 2024 data which includes updates to COLA, utilities and rent calculations
• Users can now export reports in any of the cost estimate currencies.
• The course of calculation data is now included on the relevant line item.
• Simplified workday integration activation.

January 29, 2024

Workia Release Notes (20240126.7):

Merge documents are now available in Beta

• Users can now test email by send emails to themselves.

Checklists

• Checklist actions can now be configured within checklist settings.
• Current support actions include: Create Cost Estimate, Create Approval, Update Case Status

• Checklists now support documents.

Import Updates

• Imports now support importing new data types including:

Immigration

Passports

Compensation

Family

Taxes

Contacts

• Improved error handling when required values have not been mapped or the data in the import file does not match an expected value in Workia.
• User interface updates to improve usability.
• Currency fields no longer required 3 characters to search.
• When connected to an HRIS system for integration, employee records not connected to the HRIS system can be connected directly from the case screen and data refreshed.

February 3, 2024

Workia Release Notes (20240202.3):

Outlook integration

• Users can now connect to their outlook account and send email from Workia using their company email.

Move Planner

• Plans can now be saved, and past plans viewed.

Merge Documents

• Additional text formatting options have been added to merge templates.
• Usability improvements have been made to navigation of merge templates including better organization of merge fields.
• Merge tags now keep formatting when formatting is applied in the template.

Imports

• Users can now choose to import lookup values found in their spreadsheet when they do not exist in the system for editable dropdown lists.
• Imports now support multi-language.

HRIS integration

• You can now filter the employee list based on connected or non-connected employees to your HRIS system.
• You can now connect an employee to your HRIS system from the Employee general information section of a case.

Bug fixes

• In cases where an email included a comma in the contacts name such as "Bloggs, Joe" <[email protected]> The email would fail when forwarded to Workia. This has been fixed.
• Checklist subtasks for standard checklist items were being shared across case type. This has been fixed and subtasks added to any standard checklist item will now be specific to that case type.
• Fixed issue where the icon in suggested for you cards and other places would be misaligned until the screen was refreshed.

February 9, 2024

Workia Release Notes (20240208.3)

Move Planner

• Users can now configure their own steps for the standard case type (all case types will be added in a future release)
• UI updates to improve the overall user experience.
• Cost estimate duration only shows for long term and short-term assignment case type.
• Case type dropdown has been updated to a standard dropdown.
• Plan steps now are expanded by default.
• Legal entity checkbox has been removed.

Merge Document

• Usability improvements have been made to the merge document edit screen.

Imports

• An import error file can now be downloaded containing only the failed records along with an explanation for the errors.

Bug fixes

• Stakeholders will no longer see an Oops message when viewing tasks.

February 23, 2024

Workia Release Notes (20240222.5)

Move Planner

• Plans can now be shared with stakeholders once saved.
• Cost estimates now inform users when the provided country combination is not supported.
• Updates to improve the usability on configuration.

Company document

• Users can now create documents without uploading a word document first.
• Document templates now appear under a filtered tab making them easier to find.
• Fixed issue with all documents appearing as templates on case document upload.
• Users can now change the name of a document when editing the document.

Services

• Integrated service initiation to Vialto can now be configured and sent - Requires approval from Vialto.
• Compensation and Benefits has been separated into two services making it easier to understand what suppliers will appear.

Updates

• Dropdown to select a user or person have been improved to now automatically show an initial list of users and no longer load in a modal.
• Email can now be used to search for users on the team list.
• New comments now default to internal only.
• Users now receive feedback that the file is exporting when exporting from the people screen.
• Fixed issue with a name appearing for gender in AI reporting.
• Emails logged to a case from the outlook add-in are now logged as an email in Workia with proper formatting.

March 2, 2024

Workia Release Notes (20240301.1):

Enhanced Onboarding Experience:

• Registration Confirmation: We have implemented a welcome email feature that sends users a confirmation email after they set their password. This email contains their website's URL, ensuring they have easy access to it even if they forget to bookmark it.
• Invite Reminder: To ensure a smooth onboarding process, we have introduced reminder emails for users who have received an initial invite but haven't logged in yet. These reminders serve as a helpful nudge, prompting users to take the necessary steps to access the system.

Streamlined Move Planner Configuration:

• Events can now be reordered within a phase: We understand the importance of flexibility in planning, which is why we have added the ability to reorder events within a phase. This feature allows users to easily customize the sequence of events according to their specific needs.
• Phase icons can now be configured: We believe in personalization, and to enhance the visual experience of the move planner, we have introduced the option to configure phase icons. Users can now choose icons that best represent each phase, adding a touch of uniqueness to their planning process.

Enhanced Document Visibility:

• Allow employee and stakeholder users to see documents in comments: We understand the importance of collaboration and information sharing. To facilitate seamless communication, stakeholder users can now view and download documents attached to comments in cases they are associated with. This enhancement ensures that stakeholders have access to all relevant information, promoting effective collaboration.

Stakeholder User Enhancements:

• Enhanced Collaboration with Stakeholders: Stakeholders and one-time users can now access all shared cost estimates, move plans, and documents in one centralized location - the "Shared with me" tab on the landing page. Say goodbye to searching through emails and enjoy a seamless collaboration experience.
• Fixed issue where approvers can't be stakeholders: We have addressed an issue where shared access was inadvertently removing users' existing access. This fix ensures that approvers can also be stakeholders, allowing for smoother collaboration and decision-making.

Other Notable Enhancements:

• To provide better visibility and context, documents created from merge templates are now marked as such in the case profile screen. This helps users easily identify documents generated from templates.
• Confetti animation when checklist items complete: Celebrate your progress! Users now receive a delightful confetti animation when they complete a checklist item. This small touch adds a touch of joy and motivation to the task completion experience.
• Quick Owner filter - Users can quickly filter the cases page to see only their cases or only the cases for another owner they may be covering for: To enhance user productivity, we have introduced a quick owner filter. This feature allows users to easily filter the cases page to view only their own cases or the cases of another owner they may be covering for. This streamlined filtering option saves time and improves efficiency.

March 11, 2024

Workia Release Notes (20240308.5):

Email Templates (New feature):

• Create personalized email templates to save time and effort when communicating with stakeholders, process partners, and employees.

Cost Estimate Approvals (New feature):

• Send cost estimates for approval with just a click, streamlining the approval process.
• Stakeholders can now view cost estimate details externally, making it easier for them to review and provide feedback.

Move Planner:

• Add comments to your Move Planner to collaborate and discuss plans with your colleagues.
• Improved behavior of the description field for move planner steps, making it easier to add and manage steps.

Other Improvements:

• We've updated the page spacing to provide a consistent and visually appealing experience.
• Copying emails from Outlook and pasting them into the communications widget is now seamless and hassle-free.
• The COLA help text has been revamped to provide a clear and comprehensive explanation.

Bug Fixes:

• Middle name is now supported as a field in the Workday integration, ensuring seamless synchronization.
• Organization and cost center fields are now fully supported in the Workday integration, keeping your data up to date.
• Fixed an issue where move planner steps couldn't be deleted from the configuration, making planning smoother than ever.
• We've resolved the left navigation menu issues when using Firefox.

March 17, 2024

Workia Release Notes (2240315.3):

AI Assistant - New:

• Introducing the new AI Assistant! Accessible from any page in Workia, it allows users to ask queries about policies and company documents, as well as run quick report queries.

Import Enhancements:

• A toggle has been added to the import history page, allowing users to filter and display only the rows with import errors. Easily troubleshoot and identify import issues.

Document Management:

• Users can now attach company or case documents to approval requests, providing more flexibility and convenience in managing documents.

Email Attachment Fixes:

• Resolved bugs related to email attachments, ensuring that attachments are properly cleared from the modal and fixing issues with email attachment links.

Move Planner Enhancements:

• The sharing feature in Move Planner has been updated with a new UI to allow previewing before sharing. Collaborate seamlessly and share move plans with ease.

April 1, 2024

Workia Release Notes (20240328.3):

Document Attachments:

• Easily upload files from your computer or attach company and case documents to an approval request, making collaboration and information sharing a breeze.
• Users can now conveniently view and edit merged documents on the case screen without the need for downloading, editing, and re-uploading.

Move planner:

• Users can now associate cost estimate templates for each planner, ensuring a perfect fit for your unique business needs. With the added cost estimate toggle, you have the flexibility to include or exclude cost estimates in your plans effortlessly.
• Easily update your planner templates from the planner screen using the new "Edit Template" button on the planner screen.

Bug Fixes and Improvements:

• Users can now delete a case from the bottom of the case screen.  This will delete that case and all associated child records such as comments, documents, communications, passports, family data etc.
• We've resolved an issue with checklist item status, ensuring a consistent and reliable user experience.
• We've fixed a bug that was causing stakeholders to receive broken links.

April 6, 2024

Workia Release Notes (20240405.1):

Revamped Homepage:

• The homepage has been redesigned to provide a new look and feel, along with quick links to actions in Workia.
• Upcoming events calendar shows key events, including checklist tasks, immigration documents expiring, case starting, and cases ending.
• The new Active Cases map provides a summary of the destination countries for all active cases or "My Cases" with descriptions of the cases below the map.

Move Planner:

• Users can now create cases from saved plans in the Move Planner. Case creation is available only on paid Workia plans and not the free Planner version.

Company Documents/AI Policy Query:

• Users can now select which documents they want to include in the AI Policy Query. This ensures that only the correct documents are searchable, enabling better answers.

Misc Enhancements:

• Added formatting to money fields to make them easier to read. The formatting aligns with the culture preference of the logged-in user.

Bug Fixes:

• Fixed an issue where changing a role would delete a user.
• Corrected the incorrect link sent to a user from a tag in a comment.
• Fixed issue where font would not keep their font family besides Arial and Times New Roman

April 13, 2024

Workia Release Notes (20240412.4):

Kanban Board

• Streamline case management with the new kanban board view! With the kanban board, you can now visualize your cases in a visually appealing and intuitive board layout. Easily track the progress of your cases, identify bottlenecks, and prioritize tasks with a quick glance.

Merge Documents:

• New created documents are now marked as templates within company documents. No need to manually mark documents as templates after creation.
• Users will now see a progress indicator when creating merge documents informing them the document is being created.
• Merge tags improvements have been made making it easier to add tags in fewer clicks and display in a more logical order.
• The margins within a template have been reduced to create a more intuitive experience of where to click in order to start creating your document.

Usability Enhancements:

• Interactive Landing Page Map, simply click on specific regions to view country case counts and a filtered list of cases. Get valuable insights and easily navigate through relevant cases.
• A default title will now be generated for approvals in the format of "Approval Request Date", helping reduce confusion due to blank approvals in the approval process.
•  Easily access the plan associated with a case from the case details screen using the new plan link that has been added.
• Adjust the defaulted dates when creating cases from plans.

Bug Fixes:

• Fixed issue with the cost field on approvals when decimal values are entered. The cost field is now a money field with a new format, ensuring accurate cost management.
•  Addressed minor bugs in the Planner feature, including duplicates during saving and a plan layout issue when CE is disabled. Enhance the stability and usability of the Planner feature.

April 20, 2024

Workia Release Notes (20240419.4):

Cost Estimate Improvements:

• Updated Data from Airinc: Updated the cost estimate calculations to reflect the latest data from Airinc, ensuring accurate and up-to-date cost estimates.
• Tax Sub Sections: Enhanced the cost estimate download by adding tax sub-sections, making it easier to understand and differentiate between different tax components.
• Template and Tax Position Set Updates: Updated templates and tax position sets for LTA-EQ, LTA-GUP, PT, and STA, aligning with the latest tax regulations and ensuring compliance.
• Resolved a bug that prevented editing of the cost estimate when an input caused an error, ensuring a smooth user experience.

User Experience Enhancements:

• Added a last login date stamp to the user list on the team screen, providing visibility into user activity.
• Implemented a view more/view less option for the documents section.

Document Management Improvements:

• Download Page Enhancement: Improved the download page for email attachments, providing users with a preview and information about the file before downloading.
• Merge Tag Updates: Streamlined merge tags, making them easier to use with fewer clicks and in a more logical order.

April 27, 2024

Workia Release Notes (20240426.6):

Merge Template Enhancements:

• Updated the order of merge tags for easier usage and a more logical arrangement.
• Added new merge tags for commonly used tags such as Full Name and Today's Date
• Updated merge tag date formats to match the standard date format used throughout Workia.

Improved User Experience:

• Signed-in Admin/Mobility users can now download email attachments without the need for reauthentication.
• A new option has been added to the plan screen to make it easier to create new plans.

Case Management Enhancements:

• Organization types can now be configured to better suit your business structure.
• Added a status for localized moves, allowing users to track the progress without creating a new case.

Bug Fixes:

• Fixed an issue with @ mentions not working in shared approvals.
• Resolved an issue with the AI Email assistant not working.

Signed-in Admin/Mobility users can now download email attachments without the need for reauthentication.

May 4, 2024

Workia Release Notes (20240503.5):

New Feature: Ticketing

• We are excited to introduce our new ticketing system, designed to streamline issue management and resolution.
• Easily manage and track all your support tickets in one centralized location.
• Efficiently resolve employee inquiries and provide exceptional support with our intuitive ticketing interface.
• Stay organized with a comprehensive list of all tickets, allowing you to prioritize and address them promptly.
• Experience improved customer satisfaction and faster issue resolution with our powerful ticketing capabilities.

Bug Fixes and Miscellaneous:

• Enjoy better consistency with the updated date format for Start and End dates.
• We have fixed a bug in the Merge Documents and Email Templates where the last updated date was not updating properly, ensuring accurate version tracking.
• We have added the "qualifies for short term tax exemption" option to the STA template, allowing users to toggle this feature with ease.
• We have moved the AI Icon in email communications to the toolbar, providing better spacing and accessibility.
• Responding to client requests, we have added two new tax status options: Declined and Initiated, for Tax Briefing, Tax Return, and Tax Equalization.

May 12, 2024

Workia Release Notes (20240510.5):

Planner Enhancements:

• Immigration intelligence providing practical immigration guidance for common destination countries.
• Social security intelligence providing practical social security guidance for common destination countries.

Outlook Integration Improvements:

• Resolved a confusing error message when cancelling the Outlook integration process.
• Fixed an issue where changing your Outlook password caused errors when sending emails from Workia.

Bug Fixes and Miscellaneous:

• General UI/style changes have been made improving the usability of the system.
• A new Send Email Action action has been added to checklist allowing you to quickly send communications using a standard template for common communications actions such as notifying a supplier or internal team.
• Usability improvements have been made to merge documents and email templates.
• UI improvements have been made to tickets allowing users to configure the color of statuses and types for easy differentiation.
• Improved the location picker by adding subtext to provide more information about cities, states, provinces, etc.

May 20, 2024

Workia Release Notes (20240517.1):

Case Types Enhancements: Now configurable

• Configure your case types as sub-types to match your programs policies, allowing for tailored checklists, services, and planner settings pet type.
• Case type setting UI has been updated to allow a single view of all case type settings.

Other Enhancements

• Tickets - Labels: Categorize and organize your tickets effortlessly. Gain valuable insights and reporting capabilities with our new labeling feature.
• Tax Inputs: Additional tax input settings have been added for greater control of cost estimate calculations.
• Kanban View: The case type Kanban view has been updated to a more consolidated view allowing users to see more cards on the average screen resolution.

May 25, 2024

Workia Release Notes (20240524.2):

Business Traveler Tracking:

• Introduced a new Business Traveler Tracking page, where users can easily track their business trips.
• Enhanced the filters for the Business Trip section, allowing users to filter cases based on specific criteria.

Case Types Improvements:

• Users can now create their own sub-case types by copying an existing case type, copy includes customize checklists, default services and planner steps.
• Improved the functionality of the delete custom case type feature.

Planner Improvements:

• Improved the behavior of the share function in the Planner, allowing users to save and share plans more seamlessly.
• Introduced the ability to see all supported immigration scenarios for a given country within the Immigration tab of planner, providing better control and visibility over different immigration scenarios.

Other Improvements:

• Added support for alternative city names, allowing users to search for cities using different spellings or names.
• Made design improvements to the Add Document and Select Template modals, making them more user-friendly and efficient.
• Updated the list component merge tags to include all rows and display amounts in a currency format.
• Addressed issues with merge document and email templates not keeping formatting changes.

Fixes:

• Fixed an issue where approvers were unable to be invited as users from the case details screen.
• Resolved a bug that was preventing users from overriding values in the cost estimate.

June 1, 2024

Workia Release Notes (20240531.1):

Planner Improvements:

• Social Security insights are now available, providing practical social security guidance for 49 countries including if a social security agreement exists for the country combination.
• Added support to switch between different immigration scenarios within immigration insights.

Ticketing Improvements:

• Users can now create tickets by sending an email to the site specific ticket address. This enables users to easily create and manage tickets directly from their email, improving efficiency and streamlining the ticketing process.
• Fixed issue where ticket status was not respecting the configured display order.

Other Improvements:

• Organized the placement of tax positions in the Country-specific Tax Position (TPS) feature, ensuring a logical order regardless of the number of positions. This makes it easier for users to navigate and manage tax-related information.
• Resolved formatting issues with the AI Email Assistant, ensuring that emails are properly formatted for improved readability.
• The email body section will now grow to fit the size of the content input.
• Improved the user experience of selecting a template prior to creation.

Fixes:

• Fixed an issue where the system email was not properly reversed when sending emails from an integrated Outlook account. Now, when sending emails from Workia, the system email is automatically CC'd, ensuring seamless communication.

June 8, 2024

Workia Release Notes (20240607.2):

Improvements:

• Users can now create and view tickets directly from the case screen, allowing for easy access without leaving the case screen.
• Requests for additional country support in Immigration and Social Security insights can now be made directly in Workia.
• Contact types can now be managed from the contacts section of the case screen.

Fixes:

• Disabling the default case type for a category will no longer disable the entire case type category.
• Cost Estimate PDF report no longer shows "INF" in the tax section.
• Fixed issue blocking the creating of "employee initiated" case types.
• Fixed issue where Germany Cost Estimates could not be created.
• Fixed a bug where the checklist action email code was generating as "undefined" for send email actions.
• Policy and Reason fields now have titles.
• Fixed a bug that caused custom dropdown options to not be editable.
• Service initiation comments can now be viewed from the service card on the case instead of going to the full initiation screen.
• Fixed issue where some plans were saved without a location, causing the saved plans list to not load.

June 15, 2024

Workia Release Notes (20240614.1):

Improvements:

• Users can now quickly access checking settings directly from any case checklist.

Fixes:

• Updated formatting for checklist and tickets tabs on smaller screens
• Fixed issue where email content was not being cleared out after sending an email.
• Fixed issue stopping approvers from adding comments to approvals.